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This parking garage may look like a
low-tech operation, but nothing could be farther from
the truth. Every time someone drives in or out of the
garage, takes a ticket, or pays for parking with cash,
credit or a debit card, one or more computers is
involved. Keeping track of garage traffic, financial
transactions, 24-hour staffing requirements, and making
sure the entry and exit gates operate properly is
extremely computer-intensive.
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"When we first hired ESI, in
early 1996," says the Director of Finance of a busy,
mid-sized law firm in downtown Boston, "we had a pretty tough time
with our technology. We were much smaller — about
11 lawyers — and only the secretaries and accounting
staff had PCs. Half our network was still using coaxial
cable while the other half was on 10BaseT. We ran everything
on DOS — WordPerfect® was our main off-the-shelf
application. We had no e-mail and only one file server
— running NetWare 3.12 — that contained everything
we produced."
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